NPCI and Razorpay Collaborate with OpenAI for AI-Powered Payments on ChatGPT
Revolutionizing Retail Payments in India
The retail payments landscape in India is set for a significant transformation as the National Payments Corporation of India (NPCI) partners with online payments gateway Razorpay and leading AI company OpenAI. This collaboration aims to introduce agentic transactions on ChatGPT, OpenAI’s conversational chatbot.
Pilot Stage: A New Era for Indian Consumers
According to a statement from Razorpay, the new service is currently in its pilot phase. This development follows the recent launch of ChatGPT’s ‘Instant Checkout’ feature, which allows users in the United States to shop directly through the AI chatbot. The agentic payments feature seeks to provide a similar seamless experience to Indian customers.
Partnerships that Empower
To ensure the service operates smoothly, it will leverage UPI Circle and UPI Reserve Pay, supported by Razorpay’s banking partners, Axis Bank and Airtel Payments Bank. Notably, Tata group’s BigBasket is one of the first merchants to accept AI-native agentic payments via ChatGPT.
How Agentic Payments Work
This initiative aims to explore innovative AI-based payment use cases. For instance, users might ask ChatGPT for items listed in a recipe. The AI would then search BigBasket’s catalog for the required ingredients, present options to the user, and facilitate the order through Razorpay’s payment infrastructure upon confirmation.
Real-Time Order Tracking
Once the order is placed, customers will be able to track their delivery in real time and can revoke the order instantly if necessary. This feature underscores Razorpay’s commitment to consumer autonomy and ease of use.
Future of Commerce with AI
Razorpay envisions expanding these innovations into various commerce verticals and agentic use cases that utilize UPI. In the future, AI agents could be empowered to complete transactions autonomously on behalf of users, significantly enhancing the shopping experience.
OpenAI’s DevDay Announcements
In tandem with this initiative, OpenAI recently held its DevDay 2025 developers event, during which it introduced numerous applications built into ChatGPT, including popular platforms like Booking.com, Canva, and Zillow.
Developer Engagement on the Rise
OpenAI’s co-founder and CEO, Sam Altman, announced that developers can begin building and testing apps on ChatGPT using software development kits (SDKs) starting Monday. This move encourages innovation and further enhances user engagement.
App Submissions and Directory Launch
Later this year, OpenAI will enable app submissions by developers for review and introduce a public app directory for easy access by users, thereby fostering a richer ecosystem within ChatGPT.
Rapid Growth of OpenAI’s Community
The community of developers leveraging OpenAI’s tools has doubled to an impressive 4 million. API usage has skyrocketed from 300 million tokens per minute to an astounding 6 billion, reflecting the growing demand for AI technologies.
ChatGPT’s Expanding User Base
As a testament to its increasing popularity, ChatGPT now boasts over 800 million weekly users, an impressive eightfold increase since 2023. This growth highlights the platform’s effectiveness and user engagement.
Conclusion: A New Frontier in Payments
The collaboration between NPCI, Razorpay, and OpenAI heralds a new era in the retail payment landscape in India. With the innovative introduction of agentic payments through ChatGPT, consumers can expect a more convenient and efficient shopping experience.
Frequently Asked Questions
1. What is agentic payment on ChatGPT?
Agentic payment allows users to shop and make payments directly through ChatGPT, enhancing the convenience of online shopping.
2. How will this service benefit Indian consumers?
It provides a seamless shopping experience by integrating AI capabilities with familiar payment methods like UPI.
3. Which merchants are participating in the pilot program?
Tata group’s BigBasket is one of the first merchants to accept agentic payments through ChatGPT.
4. How can users track their orders?
Users will be able to track their orders in real time and can revoke them if needed.
5. What is the expected future of AI in payments?
AI may enable agents to autonomously complete transactions on behalf of users, significantly transforming the way consumers engage in commerce.
