Botpress is a tool for creating interactive chatbots using HTML tags. It is particularly effective for building customer support chatbots with AI capabilities. The main feature of Botpress is its drag-and-drop interaction builder, where you can create cards, assign inputs and outputs, and connect them to create a complete interaction. You can build question cards and transfer the interaction based on user answers. The standout feature of Botpress is its ability to gather knowledge from various sources and use AI analysis powered by the ChatGPT API.
Botpress allows you to use natural language queries and set up expressions for managing user paths. However, it also requires the use of complex expressions that might need to be memorized or referenced from external sources. Despite this, it is possible to build simple chatbots that can query specific websites for answers.
Botpress offers both free and paid plans. The free plan is suitable for testing, but if you exceed 1,000 interactions, you will need to pay. An interaction refers to any question, query, or unit of work. Once you create an account, you can create a chatbot using the wizard. The wizard guides you in setting up a chatbot to answer questions from a website. You can configure Botpress to use a knowledgebase, and if the knowledgebase doesn’t have an answer, it can fallback to another knowledgebase or even access the entire ChatGPT knowledgebase.
While the wizard interface may not be perfect, Botpress offers many powerful features once you explore its full potential. It integrates with Zapier and numerous web services, allowing for extensive customer support applications. It has the capability to provide real-time targeted assistance to users by accessing order information and other relevant data. Botpress can be used to augment and support human customer service agents, making it a valuable tool for providing 24/7/365 assistance. Additionally, Botpress has a Github archive for sharing client integrations, and it can be hosted in the cloud or on-premises.
In conclusion, Botpress is a powerful tool for building customer support chatbots with AI capabilities. While there may be some limitations with the wizard interface, exploring the full potential of Botpress can lead to creating highly functional chatbots.
