TCS Partners with Salesforce to Drive AI Value in Manufacturing and Semiconductors
On February 21, Tata Consultancy Services (TCS), a prominent member of the Tata Group, announced its partnership with Salesforce, the global leader in Customer Relationship Management (CRM). This collaboration is set to empower customers in the manufacturing and semiconductor sectors to harness the potential of artificial intelligence (AI).
New Initiatives Launched by TCS
As part of the partnership with Salesforce, TCS has introduced three key initiatives aimed at enhancing operational efficiency and customer experience:
- Semiconductor Sales Accelerator: This initiative focuses on driving sales through data-driven insights.
- Seller for the Future: This program provides near real-time insights along with predictive analytics and personalized recommendations.
- Digital Field Service: This tool equips field technicians with real-time information, predictive maintenance insights, and optimized scheduling capabilities.
Addressing AI Adoption Challenges
A significant hurdle for many organizations venturing into AI is extracting true value from their data. In large corporations, data often resides in unstructured silos, complicating the ability to leverage it effectively.
This partnership between TCS and Salesforce is designed to tackle the unique challenges and opportunities that exist within the manufacturing and semiconductor industries. By combining their expertise, both companies aim to transform the way businesses sell and service their products in these sectors.
The Importance of Real-Time Information
In today’s rapidly evolving semiconductor market, access to accurate and real-time information is crucial for achieving sales success. TCS is dedicated to providing its clients with the necessary insights to grow their businesses efficiently.
“TCS CrystallusTM on Salesforce equips sales teams with the intelligent tools they need to engage customers with confidence, shorten sales cycles, and drive revenue growth,” stated Prashant Shirgur, Global Head of Enterprise Solutions for Technology, Software, and Services at TCS.
TCS Ranked Highly in Customer Satisfaction
In an independent survey conducted by Whitelane Research, TCS has been recognized as the leader in customer satisfaction in Europe. This accolade highlights the company’s dedication to client satisfaction and service excellence.
On the stock market front, the shares of TCS remained stable, closing flat at Rs 3,777.95 on the Bombay Stock Exchange (BSE) yesterday.
Conclusion
The collaboration between TCS and Salesforce marks a significant step in leveraging AI to drive efficiencies in the manufacturing and semiconductor sectors. With TCS’s initiatives designed specifically for these industries, organizations can look forward to enhanced sales processes, better customer service, and increased operational efficiency.
**Disclaimer:** Recommendations, suggestions, views, and opinions expressed by experts are their own and do not reflect the views of The Economic Times.
Frequently Asked Questions
1. What is the main goal of TCS’s partnership with Salesforce?
The main goal is to help customers in the manufacturing and semiconductor industries leverage artificial intelligence to drive value and improve operational efficiency.
2. What are the three initiatives launched by TCS?
The three initiatives are the Semiconductor Sales Accelerator, Seller for the Future, and Digital Field Service.
3. Why is real-time information important in the semiconductor market?
Access to real-time information is crucial for making informed decisions quickly, which directly impacts sales success.
4. How did TCS rank in terms of customer satisfaction in Europe?
According to an independent survey by Whitelane Research, TCS ranked number one in customer satisfaction in Europe.
5. How did TCS shares perform on the stock exchange recently?
TCS shares closed flat at Rs 3,777.95 on the BSE.
