Cisco’s ThousandEyes Unveils AI-Powered Digital Experience Assurance Tool
ThousandEyes, a unit of Cisco that specializes in internet monitoring, has recently launched its innovative tool known as Digital Experience Assurance (DXA). This groundbreaking AI-powered platform is designed to automatically predict and fix internet outages, emphasizing a proactive approach to network management.
Transforming Internet Monitoring
Describing itself as the “Google Maps” of the internet, ThousandEyes is enhancing its monitoring platform to offer customers improved network quality and resilience. The DXA tool aims to ensure a seamless digital experience by addressing potential issues before they escalate.
Innovative AI Capabilities
With the introduction of DXA, businesses can now monitor and predict network quality problems, leading to automatic fixes. This advanced capability sets a new standard in digital experience management, moving beyond traditional monitoring methods.
Proactive Problem Solving
Joe Vaccaro, vice president and general manager of ThousandEyes, emphasizes that this technology empowers businesses to resolve issues before they impact users. With DXA, companies can anticipate infrastructure challenges and act preemptively, ensuring a more robust digital experience.
Leveraging Big Data for Intelligence
The DXA system utilizes extensive datasets to provide forward-looking intelligence. This approach enables corporations to address potential concerns proactively, preventing significant degradation in their digital services.
Automation for Efficiency
Vaccaro explains that DXA transitions away from mere metrics and measurements to a closed-loop system. This innovation optimizes and remediates network performance with minimal manual intervention, significantly reducing the need for extensive staffing.
A Strong AI Foundation
Founded 15 years ago, ThousandEyes has made considerable investments in AI technology in recent years. The new DXA platform builds on the company’s existing Event Detection technology, reducing the time required to detect disruption events to just minutes.
Advanced Features of DXA
The AI-driven capabilities of DXA encompass a wide range of functionalities including correlation, analysis, diagnosis, prediction, optimization, and remediation. These features further enhance the platform’s effectiveness in monitoring network quality.
Future Innovations on the Horizon
In addition to the launch of DXA, Vaccaro hinted at future products that will utilize large language models akin to those powering generative AI systems like ChatGPT and Google Gemini.
Enhancing Visibility and Efficiency
This upcoming product is expected to enable users to generate AI-created scripts that display the status of global ISP networks, public cloud services, edge service networks, and application connections. With these advancements, ThousandEyes aims to further enhance visibility and efficiency in managing network infrastructures.
Comprehensive Network Management
The DXA tool represents a significant step forward in comprehensive network management, helping organizations maintain better oversight of their internet-related services and infrastructures. This innovation symbolizes an essential shift towards automation in network monitoring.
Commitment to Customer Success
ThousandEyes’ dedication to customer success is evident in its focus on developing tools that not only predict and respond to issues but also enhance overall user experiences. This commitment is crucial in today’s digital landscape, where online performance is paramount.
Conclusion
With the launch of Digital Experience Assurance, ThousandEyes is poised to redefine internet monitoring. By harnessing AI technology to provide proactive solutions, Cisco’s ThousandEyes is setting a new standard in digital experience management, allowing businesses to navigate the complexities of network quality with confidence.
FAQs
1. What is Digital Experience Assurance (DXA)?
DXA is an AI-powered tool launched by ThousandEyes that predicts and automatically fixes internet outages, enhancing digital experiences through proactive monitoring.
2. How does DXA benefit businesses?
DXA enables businesses to identify and resolve network issues before they affect users, improving overall network quality and resilience.
3. What technologies does DXA leverage?
DXA uses extensive datasets and advanced AI capabilities for correlation, analysis, diagnosis, prediction, optimization, and remediation of network issues.
4. What’s next for ThousandEyes after DXA?
ThousandEyes plans to launch new products leveraging large language models to provide even greater insights into the status of global networks and services.
5. How does DXA differ from traditional monitoring systems?
Unlike traditional methods, DXA operates on a closed-loop system that allows for optimization and remediation with minimal manual input, streamlining network management.
