Revolutionizing Healthcare: The Role of Chief AI Officer at the VA
Introduction to Chief AI Officers in Healthcare
In the rapidly evolving landscape of healthcare, the role of the Chief AI Officer (CAIO) has become pivotal. This article marks the eighth installment in our series highlighting influential CAIOs across the healthcare spectrum, focusing this time on Charles Worthington at the U.S. Department of Veterans Affairs (VA). Worthington’s innovative approach to artificial intelligence (AI) is reshaping how the VA serves veterans.
A New Era for the VA’s AI Initiatives
This past year, Charles Worthington, previously the Chief Technology Officer at the VA, stepped into a dual role as the Chief AI Officer. In this capacity, he oversees the department’s comprehensive AI efforts, driving advancements that impact the vast array of services provided to veterans.
The Essence of Problem-Solving with Technology
With a strong background in software development and product design, Worthington embodies the philosophy of "using computers to solve problems." He emphasizes that the foremost challenge is not merely the technology involved but identifying the core issues that need resolution.
“Understanding the critical problems allows us to creatively leverage technology, be it AI or otherwise, to tackle those issues effectively,” Worthington states.
Pioneering Digital Services in Government
Since 2013, Worthington has assisted in the VA’s transformation towards modern digital service delivery. His current focus lies on coordinating AI use across the agency while fostering innovation and managing related risks. This dual strategy aims to enhance veterans’ experiences with the VA, streamline processes, and elevate health data interoperability.
A Strategic Leader in Technology
Worthy of recognition, Worthington also guides the agency’s overarching technology strategy. Leading a dedicated team of experts, he implements best practices to improve services, from online interactions to benefits processing and data analysis enhancements.
Experience in Digital Transformation
Before joining the VA in 2017, Worthington was integral in establishing the U.S. Digital Service. He played a crucial role in crafting the Digital Services Playbook, recruiting top-tier talent from major technology companies to drive digital service reforms across various government sectors.
Embracing Dual Responsibilities
Now fully immersed at the VA, Worthington navigates the responsibilities of a CTO and CAIO. The alliance of these roles enables him to ensure the VA identifies and harnesses emerging technologies effectively.
“I aim to accelerate the VA’s use of high-impact technologies, especially AI, to address pressing problems,” he explains.
Collaboration with the Chief Information Officer
Worthington operates under the CIO within the IT office. This office manages the technology requirements for the expansive range of VA services, from healthcare to human resources and finance.
“Our focus is on understanding the challenges faced by our clinicians and veterans—and how we can best employ technology to solve these problems,” he notes.
Identifying Key Challenges
A vital component of Worthington’s duties is recognizing high-impact areas where AI can facilitate the VA’s solutions. His time is often dedicated to pinpointing barriers that may inhibit the effective implementation of AI to overcome these challenges.
Creating a Culture of AI Awareness
As a champion for AI, Worthington encourages creative thinking within the VA regarding AI applications. Balancing this with governance responsibilities ensures that AI solutions are not only innovative but also reliable and secure.
“Our mission includes guaranteeing the safety and effectiveness of AI, while also maintaining transparency in its governance,” Worthington explains.
Engaging with Stakeholders
On a typical day, Worthington collaborates with VA staff working on significant challenges. These discussions often explore how AI can be integrated into ongoing projects or uncover new possibilities for its application.
Healthcare AI: A Robust Portfolio of Use Cases
Currently, the VA boasts over 100 AI use cases spanning various healthcare applications, including imaging, radiology, and pathology. Many of these initiatives involve FDA-approved medical devices, illustrating a seamless blend of compliance and innovation.
Innovations in Predictive Analytics
Worthington refers to numerous traditional machine learning models that generate risk scores, which help identify patients needing specific interventions. These proactive strategies mark a significant step forward in personalized veteran care.
Improving Efficiency with Generative AI
The VA is also piloting an ambient scribe project that employs generative AI akin to ChatGPT. This tool allows various personnel to utilize a large language model to streamline administrative tasks and improve operational efficiency.
Transparency in AI Use Cases
The VA prioritizes transparency, annually publishing a comprehensive inventory of its AI use cases. This commitment not only positions the VA as a leader in transparent healthcare AI but also assists other institutions in navigating their AI journeys.
Groundbreaking AI Tools in Medical Devices
One noteworthy project is the GI Genius, an AI imaging tool utilized in colonoscopies. Deployed in over 100 facilities, research indicates it has halved the rate of polyps missed during procedures, showcasing the tangible benefits of integrating AI in medical devices.
AI’s Role in Veteran Mental Health
In the realm of mental health, Worthington highlighted the development of ReachVet, an algorithm designed to identify veterans at high risk of suicide. This tool enables targeted interventions, significantly contributing to reducing mortality rates.
A GPT Solution for VA Staff
Additionally, Worthington introduced VA GPT, an internal generative AI tool garnering positive feedback from users. A survey revealed over 80% of participants feel it enhances their efficiency, saving an average of three hours each week.
Conclusion: The Future of AI at VA
In conclusion, Charles Worthington’s dual role as CTO and CAIO at the VA exemplifies leadership in leveraging AI to improve veteran services. His commitment to innovative problem-solving, enhancing operational efficiency, and maintaining transparency positions the VA at the forefront of healthcare AI. Worthington’s efforts not only transform veteran care but also set a powerful example for other institutions aiming to harness technology for societal benefit.
